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PRIVACY POLICY (INCLUDING COOKIES)

Privacy Policy — House of Jeine

House of Jeine respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information.

1) Who We Are

Data Controller: House of Jeine
Contact: support@houseofjeine.com
Address: [Insert Registered Address Here]

2) What Data We Collect

We may collect:

  • Identity data (name)

  • Contact data (email, phone, delivery/billing address)

  • Order data (items purchased, order history)

  • Payment confirmation data (note: we do not store full card details)

  • Technical data (IP address, device info, browser type)

  • Marketing preferences (opt-ins/opt-outs)

3) How We Use Your Data

We use your data to:

  • Process and deliver orders

  • Provide customer support

  • Send service messages (order updates, delivery notifications)

  • Prevent fraud and keep transactions secure

  • Improve website performance and customer experience

  • Send marketing communications (only if you opt in)

4) Legal Bases (UK GDPR)

We process your data when:

  • It’s necessary to perform a contract (fulfil your order)

  • We have a legitimate interest (fraud prevention, service improvement)

  • You have given consent (marketing/cookies where required)

  • We must comply with legal obligations

5) Sharing Your Data

We may share data with trusted service providers such as:

  • Payment processors (to complete transactions)

  • Delivery/courier companies (to deliver your order)

  • IT/hosting and security providers
    We never sell your personal data.

6) International Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place.

7) Data Retention

We keep personal data only as long as necessary for:

  • Order fulfilment and customer support

  • Legal, tax, or accounting requirements

8) Security

We use reasonable administrative and technical measures to protect your data, including secure payment processing.

9) Your Rights

You may have the right to:

  • Access, correct, or delete your data

  • Object to processing

  • Withdraw consent (for marketing)

  • Request data portability
    To exercise rights, email: support@houseofjeine.com

10) Cookies Policy

Our website uses cookies to ensure you get the best experience and to improve site functionality.
You can accept or decline cookies via the cookie banner and adjust browser settings any time.

11) Complaints

If you’re in the UK and unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO).

The website uses cookies to ensure you get the best experience on our website.