TERMS & CONDITIONS

Terms & Conditions — House of Jeine

These Terms & Conditions govern your use of our website and purchases made through House of Jeine. By accessing our website and/or placing an order, you agree to these Terms.

1) About Us

House of Jeine is an online jewellery store offering curated pieces across categories such as rings, wedding rings, engagement rings, necklaces (including pearl necklaces), and bracelets.

2) Orders & Contract

• When you place an order, you are making an offer to buy the product(s).

• An order is confirmed when you receive an order confirmation email and/or dispatch notification.

3) Pricing & Currency

• Prices are shown in selected currency and may be available in GBP, GHS, and USD depending on your selection.

• We reserve the right to correct pricing errors and cancel any affected orders (with a refund if payment was taken).

4) Payments

We accept secure payment methods which may include Mobile Money transfer, Visa, and Mastercard, depending on checkout availability.

5) Product Information

We aim to display products accurately. However, colours may vary depending on your device screen. Product availability may change without notice.

6) Shipping & Delivery

• We offer Free Shipping on orders above £100 (where applicable).

• Delivery timelines are estimates and can vary due to location, courier delays, peak seasons, or customs processing (for international orders).

7) Returns & Refunds

We offer a 30-day return window (see Return Policy for full conditions).
This is in addition to any statutory rights you may have under applicable consumer protection laws.

8) Cancellations

If you need to cancel or amend an order, contact us immediately. Once an order is dispatched, it cannot be cancelled and must follow the return process.

9) Promotions & Discount Codes

• Discount codes must be applied at checkout and cannot be added after purchase.

• Promotions may be limited-time and subject to exclusions.

10) Intellectual Property

All website content (logos, images, product descriptions, designs, and branding) is owned by House of Jeine or used under licence. You may not copy or reuse content without written permission.

11) Liability

To the fullest extent permitted by law, House of Jeine is not liable for indirect or consequential losses. Nothing in these Terms limits liability where it would be unlawful to do so (e.g., for fraud or personal injury caused by negligence).

12) Privacy & Cookies

Your use of our website is also governed by our Privacy Policy. Our website uses cookies to improve user experience.

13) Governing Law

These Terms are governed by the laws of England & Wales, and disputes will be handled by the courts of England & Wales (unless mandatory local consumer laws apply).

14) Changes to Terms

We may update these Terms from time to time. The version posted on the website is the current version.

15) Contact

For support, contact: support@houseofjeine.com